FAQ – Frequently Asked Questions

A: Yes, you can track your order to stay updated on its delivery status. To track your order, follow these simple steps:

  1. Order confirmation email: Once your order has been processed and shipped, you will receive an order confirmation email containing a tracking number and a link to our tracking page on our website.
  2. Visit our tracking page: Click on the tracking link provided in the email, which will redirect you to the tracking page on our website! Alternatively, you can visit our website and navigate to the tracking page directly.
  3. Enter your Order ID and email address: On the tracking page, you’ll need to input your Order ID (found in your order confirmation email) and the email address used when placing the order. After entering this information, click on “Track” or a similar button.
  4. View tracking updates: The tracking page will display the current status and location of your package, along with an estimated delivery date. You can check this page periodically for updates on your order’s progress.
  5. Sign up for notifications: Some courier services offer the option to receive email or text message notifications for status updates. If available, you can opt-in for these notifications to stay informed about your order’s delivery

If you have any issues with tracking your order or if the information provided seems incorrect, please contact our customer support team for assistance.

A: While it might be tempting to cut your adjustable jump rope to the shortest possible length, it’s generally better to keep some extra length and adjust it according to your needs. Follow these tips to find the right length for your jump rope:

  1. Start with a longer length: When adjusting your jump rope, begin with a length that is slightly longer than what you think you need. This will give you the flexibility to fine-tune the length as you become more comfortable with your jumping technique.

  2. Test the rope: Before making any permanent adjustments, test the jump rope at the current length. Pay attention to how it feels while jumping, and take note of any issues such as tripping or the rope hitting the ground too hard.

  3. Gradually shorten the rope: If you find the rope too long, gradually shorten it in small increments. Test the rope again after each adjustment to find the optimal length that allows for smooth and comfortable jumping.

  4. Leave some extra length: It’s a good idea to leave a little extra length on your adjustable jump rope, as this will give you the flexibility to make further adjustments in the future. You may want to change the length based on your workout

A: We aim to provide a seamless shopping experience for our customers and offer a variety of secure payment options. To ensure the highest level of security, we use the most popular and safe payment platform, Stripe. Currently, we accept the following payment methods:

  1. Credit Cards: We accept major credit cards, including Visa and Mastercard. You can safely enter your credit card details at checkout, and our secure payment gateway powered by Stripe will process the transaction.

  2. Apple Pay: For customers using Apple devices, we support Apple Pay as a convenient and secure payment option. You can make a payment using your Apple Wallet with just a few taps.

  3. Google Pay: If you prefer to use Google Pay, we’ve got you covered. You can quickly and securely pay using your Google Wallet on your Android device.

Please note that all transactions are processed securely through Stripe, and we do not store any of your payment information on our servers. If you encounter any issues with the payment process or have additional questions, feel free to contact our customer support team for assistance.

Please check our policy

A: Yes, we stand by the quality of our products and offer a 100% guarantee. Our products are tested and reviewed by professional athletes, ensuring top-notch performance and durability. To provide you with added confidence in your purchase, we offer a 1-year warranty that covers refunds, repairs, or replacements for all your purchases.

In the event that you experience any issues with your product within the warranty period, please contact our customer support team, and we will work with you to find the best solution, whether that be a refund, repair, or replacement of the item. 

A: Absolutely! We are happy to accommodate bulk orders for gyms, fitness studios, or any other organizations requiring a larger quantity of our products. We offer special pricing options for bulk orders to provide you with the best value.

To inquire about bulk orders and pricing options, please reach out to our support center at info@honorathletica.ca or contact us through our website’s contact page. Our team will be delighted to assist you with your request and provide you with a tailored solution to meet your needs.